I had a great lunch today with Kent Boyd, my production director at our Dalton Campus. We got together to talk about something that I’ve noticed in the past few weeks.
As I’ve moved from leading volunteers directly into leading leaders (who lead volunteers), I’ve become more disconnected from the daily lives of the volunteers.
For some reason, it took me by surprise. I really don’t know why. It shouldn’t have. In fact it makes complete sense. The problem is that when I became disconnected from the daily lives of my volunteers, my ability to care for them decreased. So we had a good long discussion about deliberately trying to care for our volunteers. It can’t be driven by my personality or ability to “catch” when someone is hurting. We have to make sure that we’re being deliberate and asking the right questions – the system to care for people has to be in place. Why did this take so long?
Think about it this way. As churches, we typically know where every dime gets spent. We spend hours and hours budgeting and planning and tracking and reporting about our finances – whole teams are devoted to managing the budget and to making sure we’re being good stewards of those resources. How much time and resources do we spend stewarding our people?
I let this happen to me recently. A volunteer was not meshing well in her new role and I let it slip. She didn’t tell me, but if I had been around to ask her she probably would have told me. She lost the vision, got burnt out and no longer comes to church regularly.
It hurts.
I really believe that God cares more about the one person who fell through the cracks than your whole budget.